Book An Appointment
Booking an Appointment
We operate a telephone-consultation-first system. This means that you will not need to travel to the practice unless asked to do so. The reception team will ask you some brief questions about your condition so that they can book you with the most appropriate clinician (this isn't always a GP). The clinician will call you back the same day (or on an agreed day) to assess your needs. If they need to see you face to face they will arrange that with you directly.
Our telephone lines open at 8am Mon-Fri and we book appointments on a first-come-first-served basis. Once all the appointments are full for that day you will need to call back the next day to try again. Depending on the nature of your call we may be able to make a same day appointment with the on-call doctor, in order for us to assess this you will need to give the reception enough information about your condition.
We cannot specify an exact time for a clinician to call you back, you will need to keep an eye on your phone through the day. We will try to contact you twice before asking you to make a new appointment on another day.
You can avoid having to call us by submitting an online questionnaire through PATCHS during our normal opening hours for both clinical and administrative requests. We will respond to this within 3 working days with information about the action or appointment we have made for you. Follow this link https://patchs.ai to submit your online consultation request.
Please let us know if you require and interpreter so that we can arrange this in advance.
Six steps for using GP Services
Accessing Your GP - Information
Top Tips for Telephone Consultations
Online booking for appointments
You may also book your appointments online. Visit our online service page for information about this service
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to make the short journey to the practice. If you are not truly housebound - for example you are able to make arrangements to attend hospital clinic appointments or go out with family in the evening or at weekends please make your own transport arrangements to come into the practice. We are open until 6:30pm Monday to Friday and have late night appointments until 8pm on a Tuesday. Requesting a home visit due to lack of transport is not acceptable. Due to a large number of inappropriate requests the GP will now triage all requests for a home visit. A GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.